The presence of the customer and tech support that a cloud web hosting company provides can tell you a lot about the services they offer as well. In case you're allowed to use only e-mails and tickets, you have most likely found a reseller and not the actual hosting provider. When this is the case, you will have to wait for several days to get a problem resolved since your reseller may not be checking their communication regularly or they may need to contact the real hosting company for further help. When the provider provides you with various options for communication with quick response time that are available anytime, they are most likely the top provider, not a reseller. Therefore you will benefit from timely assistance and quality support since they will have immediate access to the servers where your account will be created. Whatever the problem - technical or sales, it is generally much better to contact your hosting company right away through your preferred way of communication.
24/7 Customer Support in Cloud Web Hosting
All our Linux cloud web hosting packages include 24/7/365 pre-sales, customer and technical support, so regardless of whether you're inquiring for our web hosting services well before you make an order or you are a current client and you have a question or a problem, you will be able to contact us anytime, which includes holidays and weekends. We have many channels to contact us - several phone lines globally for your convenience as well as live chat support for billing, pre-sales and basic questions; emails and support tickets for more complex matters or any issues that need extra time to analyze and resolve. In contrast to a number of other web hosting providers, our trouble tickets come with a guaranteed max response time of just one hour, thus regardless of what your issue is, it will be resolved on time and you won't waste days to get something fixed.