Integrated Ticketing System
Discover more about integrated ticketing systems, how they differ from other support channels as well as what their advantage is.
In case you’ve purchased a hosting plan and you’ve got certain questions related to a specific function/feature, or in case you have encountered some issue and you require support, you should be able to touch base with the respective tech support staff. All web hosting companies deploy a ticketing system no matter if they provide other methods of contacting them aside from it or not, because of the fact that the easiest way to solve a problem most often is to open a ticket. This model of communication renders the responses sent by both sides simple to track and allows the client service staff members to escalate the situation in the event that, for instance, a server administrator needs to interfere. Typically, the ticketing system is not directly linked to the hosting space and is part of the billing account, which implies that you will have to use no less than two separate accounts to touch base with the customer support staff and to actually administer the hosting space. Non-stop switching from one account to another might be a bore, not to mention the fact that it takes a lot of time for the majority of hosting providers to reply to the tickets themselves.
Integrated Ticketing System in Cloud Web Hosting
The ticketing system that we are using for our Linux cloud web hosting packages isn’t separate from the web hosting account. It is an indivisible part of our all-in-one Hepsia hosting Control Panel and you’ll be able to access it at any given time with just a couple of mouse clicks, without ever leaving your web hosting account. The ticketing system includes a quick-search field, which will help you track down the status of virtually any support ticket that you’ve already opened, if required. Moreover, you can see knowledge base articles that belong to various problem categories, which you can pick, so you can find out how to fix a specific problem before you actually post a ticket. The response time is no more than one hour, which implies that you can get swift assistance at any specific moment and if our support staff suggests that you should do something within your hosting account, you can do it immediately without needing to leave the Hepsia Control Panel.