When your web hosting provider offers live chat support, you can talk with an agent live and learn helpful information or get an issue resolved in a very timely manner. The advantage of using chat rather than calling to talk with a live person is that you'll need only a computer with access to the web, so you won't pay any rates when you're in a different state or country. In addition, it'll be quicker to copy and paste information like domain names, usernames or error messages in other words details which are sometimes difficult to share with the other party on the phone. The live chat is also a quicker solution to contact your hosting provider's support crew in comparison to using a ticketing system. What's more, when some issue requires a bit more time to be taken care of, you'll be able to do something else while you wait for support on the live chat, therefore you will not lose time - something that is impossible if you are on the phone.

Live Chat Support in Cloud Web Hosting

As part of the support services that we offer for all of our Linux cloud web hosting packages, we now have live chat support which is available all the time, even on holidays. You'll be able to get in touch with us regardless if you already have an account or not, since we can help you with almost anything, ranging from supplying you with general information regarding our services if you are not our customer yet and you are thinking about ordering one of the packages, to helping you with setting up an email account in an e-mail client. Some issues are more technical and time-consuming, therefore you'll have to employ the ticketing system which is built-in the Hepsia web hosting Control Panel, but we can save you time and help you in real time on the live chat for a number of things.