Should you ever encounter a problem with your site and be incapable of rectifying it, ask the web hosting company’s client care staff to assist you to bring the website back online. A speedy solution would be the most optimal scenario, but lots of companies reply within 24 hours and even more, particularly if you’re dealing with a hosting reseller. Even if the problem can be solved easily, your website may not work correctly or it may not be reachable at all for a prolonged time interval, so you may lose potential clients as it is rather unlikely that anybody would be willing to come back to a website that’s inoperative. That is why, you have to make sure not only that you can touch base with your web hosting provider, but also that they can reply and help you in a well-timed manner. If an application update does not proceed as planned or you delete something by chance, for instance, the website should be fixed promptly so as to prevent lengthened unavailability.
One-Hour Response Guarantee in Cloud Web Hosting
With a cloud web hosting from us, you can just forget about waiting around for hours and hours on end, or even a whole day, to get an answer to an e-mail or a helpdesk ticket. Irrespective of when you get in touch with us, we will lend you a helping hand within no more than 60 minutes with any pre-sales or technical queries you might have. In fact, our actual reply time hardly ever surpasses twenty to thirty minutes. As we’re at your disposal day and night, you’ll always receive assistance in a timely manner and we understand exactly how important this is in the electronic era. Soon after you contact us, we’ll answer your inquiries. If you chance upon any technical issue, we will rectify it on your behalf, or we will give you all the necessary information if there’s something that you need to do on your end.