You can find a lot of cloud web hosting providers on the market, however many of them are resellers that have restricted resources, particularly in terms of support. A good way to distinguish them is the option to reach the company over the telephone. The type of support that you will receive through this particular way of communication varies depending on the supplier - some provide dedicated phone support, many others offer general and customer support only as some issues are more time-consuming and it would be a lot less difficult to be resolved through a ticket, particularly if the situation needs to be escalated. Still, it is good to know that you can always reach your hosting provider as there're a lot of small-scale problems that can be resolved easily and in a timely manner through a call, not mentioning that you can get more info about the services before you become a client.
Phone Support in Cloud Web Hosting
Since we have live telephone support 14 hrs per day, you are able to call us and speak with one of our customer support agents to find out more about all of the Linux cloud web hosting packages that we provide and make sure that our servers meet the system requirements for your web sites before you purchase anything. For your convenience, we now have telephone numbers on as many as 3 different continents so that you will be able to call the one closer to you - in the USA, the United Kingdom or Australia. If you're already a customer, you will be able to call about general and billing issues, and even about some tech issues. If the situation is strictly technical or it requires more time to investigate, you will have to employ our ticketing system, which will allow both you and our tech support team to track the info given by both sides.