Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Giving high–quality support prompt is our high priority, so we backup each Linux cloud web hosting packages plan with a 1–hour ticket resolution guarantee. At the time you supply a ticket or send us an email, our client technical support staff will try their best to present the most satisfactory solution to your case and to offer help and advice in due time.

  • Top quality support service

  • A Top–quality Support Service

  • Our help support service is provided by a crew of educated experts who definitely are able to answer to your question immediately. You can get in touch with the tech support staff by starting a support ticket from your Control Panel or by posting us an email message. On business days, you may also call us on the phone or take advantage of the online chat service.

  • Intuitive help center

  • An Intuitive Help Section

  • onegeneUK has built–in a broad education base into the Control Panel for you to get beneficial step by step recommendations at any time. Each area of the Control Panel possesses its own contextual guide area offering a selection of how–to posts. We have also organized video tutorials to ensure that you get a much better idea of just how to execute any presented procedure.