A 1–Hour Response Time Guarantee
All your support requests will be dealt with in no more than sixty minutes after the ticket or email has been received. If your case requires additional assistance from a server admin, we will direct the ticket or the e–mail to the person in charge, right away and we will leave a note to inform you that more time will be required for discovering the optimal solution. And if you take advantage of the Admin Services package, all of the services included there will be executed whenever you decide.
A Top–Class Customer Support Service
Our tech support staff will be at your disposal 24/7 should you require assistance with our Control Panel or with any of the applications that we pre–install for you on the server. What is more if you need help with all the routine admin tasks on your server, you can take a look at the Admin Services package, which includes data backup hard drive space, OS updates on a weekly basis, software installation and problem troubleshooting services, server monitoring and restarting procedures, etcetera.
An Intuitive Help Area
We have equipped the Control Panel with an exhaustive knowledge base, which offers exhaustive explanations of all its features and functions. What’s more, we have filmed in–depth video tutorials that will further instruct you how to perform a certain task or resolve a typically experienced issue. The instructional articles and the tutorial video clips are easily reachable from every Control Panel section via the Videos and Help buttons situated in the top right corner.