1 hour ticket response
onegeneUK’s team of technical support engineers is devoted to offering rapid answers to all your inquiries. We will examine your support ticket the second it has been submitted and will respond back to you with a solution to the problem within less than sixty minutes after the client support ticket submission. In reality, our average helpdesk ticket response time is 20 minutes.
A Top–Notch Support Service
Our customer care staff representatives possess broad experience in the Linux cloud web hosting packages realm and are practiced enough to find a rapid answer to your problem. If, however, the problem at hand is not within the competence of a technician, the support ticket will be forwarded to a developer or admin for further investigation.
An Easy–to–Navigate Help Center
To help you get a quick suggestion on how you can use a given feature, we have implemented a really user–friendly Help section in the Control Panel. You can browse through an immense selection of web hosting account management articles and website management articles, examine the F.A.Q. repository or watch our instructional video tutorials.
